4 Phase Approach to
Quality Improvement
PHASE 1 Discovery, Education
As a management group, learn about the different approaches to quality improvement.
Begin educating the Board of Directors and get their ideas on quality improvement.
PHASE 2 Planning
Develop a detailed Quality Plan
DevelopOverall Goals
Conduct Assessment
PHASE 3 First Projects & Employee Involvement
Bottom Up Idea Generation in Work Team Meetings
Low Hanging Fruit
Easy to see results
PHASE 4 Ongoing Measurement and Improvement (forever)
Cross-Organizational, Top Down Project(s)
Clinical Quality Improvement
Continue Bottom Up Work Team efforts
The key ingredient in ongoing quality improvement is ongoing COMMITMENT, COURAGE and CLARITY from leaders. Virtually all major quality failure can be traced back to LEADERSHIP.
To quote a two time Baldrige winner "Quality improvement takes the COMMITMENT of leaders, PATIENCE over time (don't give up) and RESOURCES committed to the process."