What, exactly, is a change? For starters it’s nothing good or bad. Rather, it is a disruption in expectations. A dramatic departure from what was expected or what exists now. This definition helps explain the one constant change brings with it… Resistance! When people resist change, they are resisting the loss of control caused by their expectations being disrupted. Strong resistance will ALWAYS accompany major change.

Change Costs Money

Change and resistance have many costs, most are hidden and generally unaccounted for. Some of these costs are:
Absenteeism
Turnover
Increased Error Rates
Poor Customer Service
Apathy and Non Involvement
Personal and Departmental Conflicts
Loss of Focus

Won’t Change Take Care of Itself?

Yes it will. If you avoid responsibility and walk away or ignore it, it will take care of itself, somehow. No matter what you do, your organization faces the costs associated with change. You can pay that price in planning and work on minimizing the costs; you can pay the price to heal from change or you can pay the ultimate price – failure.

What Can We Do?

Wouldn’t it make sense to learn how to plan for change? In fact, people go through a predictable emotional response to change. You can plan for it and help them through it.

Where Do We Start?

Start by conducting a guided assessment of the organization. Establish firm, agreed upon measures of where we are now. Then, with the assessment as a foundation, develop a plan to take the organization to the next level.

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